Monday, 31 August 2020

Cosmose, a platform that analyzes foot traffic in physical stores, gets $15 million Series A

Cosmose, a platform that tracks foot traffic in brick-and-mortar stores to help companies predict customer behavior, announced today it has raised a $15 million Series A. The round was by Tiga Investments, with participation from returning investors OTB Ventures and TDJ Pitango, who co-led Cosmose’s seed round last year. The company said its valuation is now more than $100 million.

The Series A will be used for product development and geographic expansion, starting with Southeast Asian markets this year, followed by the Middle East and India. Chief executive officer Miron Mironiuk, who founded Cosmose in 2014, said its goal is to break even and generate profit by 2021.

Cosmose has offices in Shanghai, Hong Kong, New York and Warsaw, where is software engineering team is based. Most of the stores its tech is currently use in are in China and Japan, and its clients include companies like Walmart, Marriott, Samsung, and LVMH.

As companies try to recover from the impact of COVID-19, Mironiuk said Cosmose’s platform has helped clients make decisions about when to reopen stores and what kind of inventory to stock, and how to increase revenue. For example, ‘some shops wanted to connect with customers who used to shop in their physical locations and encourage them to buy online,” he said. “Hotels in Japan were focused on promoting their in-house restaurants to local residents to make up for the lost revenue.” The company is also working with Boston Consulting Group on a report called “COVID-19 offline retail recovery traffic in China” for publication next week.

Mironiuk said that a PwC audit of the platform’s accuracy completed in December 2019 confirmed its ability to track customers within 1.6 meters of their location in a store, and that its data ecosystem now comprises of more than one billion smartphones and 360,000 stores. Cosmose’s plan is to grow that to two billion smartphones and 10 million stores by 2022.

The company offers three main products: Cosmose Analytics, which tracks customers’ movements inside brick-and-mortar stores; Cosmose AI, a data analytics and prediction platform to help retailers create marketing campaigns and increase sales; and Cosmose Media, for targeting online ads.

Cosmose does not require hardware installation, which means no regular maintenance is required after Cosmose maps a store, and helps it differentiate from rivals.

There are other companies that also analyze foot traffic in brick-and-mortar stores, including RetailNext and ShopperTrak, but being tracked might alarm customers who are concerned about their privacy. Mironiuk said all of the smartphone data Cosmose AI gathers is anonymized, so the company doesn’t know who shoppers are. The platform uses alphanumeric IDs called OMNIcookies, does not collect personal data like phone MAC addresses, mobile numbers, or email addresses, and follows data privacy laws in each of the countries it operates in. It also allows shoppers to opt-out of tracking.

In a press statement about the investment, Raymond Zage, the CEO and founder of Tiga Investments, said “I was attracted by the strong results Cosmose is already achieving for some of the world’s recognizable brands, while simultaneously ensuring user privacy is protected. Cosmose team is saving stores while enhancing consumer experience.”

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Dorian raises $3.1M for its no-code, interactive storytelling platform

With Dorian, co-founder and CEO Julia Palatovska said she’s hoping to empower fiction writers and other storytellers to create their own games.

The startup is announcing that it has raised $3.15 million in seed funding led by March Capital Partners, with participation from VGames, Konvoy Ventures, London Venture Partners, Michael Chow (co-creator of the Twitch series “Artificial”), Andover Ventures and talent management company Night Media.

Palatskova previously worked in gaming as the head of business development at G5 Entertainment, and she said she’d also become entranced by narrative games and interactive fiction. And while there are existing interactive fiction platforms, she saw “an opportunity that I felt was missing,” particularly in the fact that those platforms are “entirely single player, with no opportunity to play and collaborate with other people.”

So she gave me a quick tour of the Dorian platform, showing me how, without coding, a writer can essentially design characters and backgrounds by choosing from a variety of visual assets (and they’ll eventually be able to upload assets of their own), while using a flowchart-style interface to allow the writer to connect different scenes in the story and create player choices. And as Palatskova noted, you can also collaborate on a story in real-time with other writers.

“In terms of writer productivity, I would say there is almost no difference between creating interactive fiction on our engine and just writing fiction,” she said.

Dorian Gunmen Scene

Image Credits: Dorian

From what I could see, the resulting games look similar to what you’d find on platforms like Pocket Gems’ Episode, where there aren’t a lot of technical bells and whistles, so the story, dialogue and character choices move to the forefront.

When I brought up the open-source game creation software Twine, Palatskova said Twine is “just a tool.”

“We want to be more like Roblox, both the tools and the distribution,” she said.

In other words, writers use Dorian to create interactive stories, but they also publish those stories using the Dorian app. (The writer still owns the resulting intellectual property.) Palatskova noted that Dorian also provides detailed analytics on how readers are responding, which is helpful not just for creating stories, but also for monetizing via premium story choices.

In fact, Dorian says that in early tests involving around 50,000 players, writers were able to improve monetization by 70% after only one or two iterations. And Palatskova noted that with Dorian’s games — unlike an interactive film such as “Black Mirror: Bandersnatch” —”It’s fast and easy to test multiple branches.”

Dorian is currently invite-only, but the plan is to launch more broadly later this year. Palatskova is recruiting writers with and without gaming experience, but she also expects plenty of successful contributions to come from complete novices. She wants Dorian to be “a completely open platform, like Roblox or Twitch for writers.”

“Dorian’s success in creating an interactive platform that values storytelling while prioritizing monetization for its writers is a game-changer,” said March Capital’s Gregory Milken in a statement. “Julia and her team are creating a community that is primed to capture the attention of today’s influential but underrepresented audiences of diverse content creators.”

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Twitter flags Republican leader’s video as ‘manipulated’ for altering disabled activist’s words

Twitter flagged an inflammatory video by House Republican Whip Steve Scalise on Sunday for altering footage of a conversation between progressive activist Ady Barkan and Joe Biden. The video is now labeled as “manipulated media” in a tweet from Scalise, though remains online.

The inflammatory video pulls in out-of-context quotes from a number of Democrats and activists, but appears to have crossed a line by altering Barkan’s words from a portion of the conversation about policing reform. Barkan, who has ALS, speaks with an assistive eye-tracking device.

“These are not my words. I have lost my ability to speak, but not my agency or my thoughts,” Barkan tweeted in response, adding “…You owe the entire disability community an apology.”

In the video excerpt, taken from a longer conversation about policing and social services, Barkan appears to say “Do we agree that we can redirect some of the funding for police?” In reality, Barkan interrupted Biden during the conversation to ask “Do we agree that we can redirect some of the funding?”

In the video, Barkan’s altered sentence is followed by a dramatic black background stamped with the words “No police. Mob rule. Total chaos. Coming to a town near you?” Those ominous warnings are followed by a logo for Scalise’s reelection campaign.

The addition of the two words, falsely rendered in Barkan’s voice, don’t significantly change the meaning of his question, but the edit still crossed a line. A Twitter spokesperson confirmed that the tweet violated the company’s policy for “synthetic and manipulated media,” though did not specify which part of the video broke the rules.

The synthetic and manipulated media policy states that Twitter “may label Tweets containing synthetic and manipulated media to help people understand their authenticity and to provide additional context.” In the policy, Twitter explains specifically that “new video frames, overdubbed audio” and other edits count as deceptive and significant manipulation.



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Facebook partially documents its content recommendation system

Algorithmic recommendation systems on social media sites like YouTube, Facebook and Twitter, have shouldered much of the blame for the spread of misinformation, propaganda, hate speech, conspiracy theories and other harmful content. Facebook, in particular, has come under fire in recent days for allowing QAnon conspiracy groups to thrive on its platform and for helping militia groups to scale membership. Today, Facebook is attempting to combat claims that its recommendation systems are at any way at fault for how people are exposed to troubling, objectionable, dangerous, misleading, and untruthful content.

The company has, for the first time, made public how its content recommendation guidelines work.

In new documentation available in Facebook’s Help Center and Instagram’s Help Center, the company details how Facebook and Instagram’s algorithms work to filter out content, accounts, Pages, Groups and Events from its recommendations.

Currently, Facebook’s Suggestions may appear as Pages You May Like, “Suggested For You” posts in News Feed, People You May Know, or Groups You Should Join. Instagram’s suggestions are found within Instagram Explore, Accounts You May Like, and IGTV Discover.

The company says Facebook’s existing guidelines have been in place since 2016 under a strategy it references as “remove, reduce, and inform.” This strategy focuses on removing content that violates Facebook’s Community Standards, reducing the spread of problematic content that does not violate its standards, and informing people with additional information so they can choose what to click, read or share, Facebook explains.

The Recommendation Guidelines typically fall under Facebook’s efforts in the “reduce” area, and are designed to maintain a higher standard than Facebook’s Community Standards, because they push users to follow new accounts, groups, Pages and the like.

Facebook, in the new documentation, details five key categories that are not eligible for recommendations. Instagram’s guidelines are similar. However, the documentation offers no deep insight into how Facebook actually chooses how it chooses what to recommend to a given user. That’s a key piece to understanding recommendation technology, and one Facebook intentionally left out.

One obvious category of content that many not be eligible for recommendation includes those that would impede Facebook’s “ability to foster a safe community,” such as content focused on self-harm, suicide, eating disorders, violence, sexually explicit, regulated content like tobacco or drugs, content shared by non-recommendable accounts or entities.

Facebook also claims to not recommend sensitive or low-quality content, content users frequently say they dislike, and content associated with low-quality publishings. These further categories include things like clickbait, deceptive business models, payday loans, products making exaggerated health claims or offering “miracle cures,” content promoting cosmetic procedures, contest, giveaways, engagement bait, unoriginal content stolen from another source, content from websites that get a disproportionate number of clicks from Facebook versus other places on the web, news that doesn’t include transparent information about the authorship or staff.

In addition, Facebook claims it won’t recommend fake or misleading content, like those making claims found false by independent fact checkers, vaccine-related misinformation, and content promoting the use of fraudulent documents.

It says it will also “try” not to recommend accounts or entities that recently violated Community Standards, shared content Facebook tries to not recommend, posts vaccine-related misinformation, has engaged in purchasing “Likes,” has been banned from running ads, posted false information, or are associated with movements tied to violence.

The latter claim, of course, follows recent news that a Kenosha militia Facebook Event remained on the platform after being flagged 455 times after its creation, and had been cleared by 4 moderators as non-violating content. The associated Page had issued a “calls to arms” and hosted comments about people asking what types of weapons to bring. Ultimately, two people were killed and a third was injured at protests in Kenosha, Wisconsin when a 17-year old armed with an AR-15-style rifle broke curfew, crossed state lines, and shot at protestors.

Given Facebook’s track record, it’s worth considering how well Facebook is capable of abiding by its own stated guidelines. Plenty of people have found their way to what should be ineligible content, like conspiracy theories, dangerous health content, COVID-19 misinformation and more by clicking through on suggestions at times when the guidelines failed. QAnon grew through Facebook recommendations, it’s been reported.

It’s also worth noting, there are many gray areas that guidelines like these fail to cover.

Militia groups and conspiracy theories are only a couple examples. Amid the pandemic, U.S. users who disagreed with government guidelines on business closures can easily find themselves pointed towards various “reopen” groups where members don’t just discuss politics, but openly brag about not wearing masks in public or even when required to do so at their workplace. They offer tips on how to get away with not wearing masks, and celebrate their successes with selfies. These groups may not technically break rules by their description alone, but encourage behavior that constitutes a threat to public health.

Meanwhile, even if Facebook doesn’t directly recommend a group, a quick search for a topic will direct you to what would otherwise be ineligible content within Facebook’s recommendation system.

For instance, a quick search for the word “vaccines,” currently suggests a number of groups focused on vaccine injuries, alternative cures, and general anti-vax content. These even outnumber the pro-vax content. At a time when the world’s scientists are trying to develop protection against the novel coronavirus in the form of a vaccine, allowing anti-vaxxers a massive public forum to spread their ideas is just one example of how Facebook is enabling the spread of ideas that may ultimately become a global public health threat.

The more complicated question, however, is where does Facebook draw the line in terms of policing users having these discussions versus favoring an environment that supports free speech? With few government regulations in place, Facebook ultimately gets to make this decision for itself.

Recommendations are only a part of Facebook’s overall engagement system, and one that’s often blamed for directing users to harmful content. But much of the harmful content that users find could be those groups and Pages that show up at top of Facebook search results when users turn to Facebook for general information on a topic. Facebook’s search engine favors engagement and activity — like how many members a group has or how often users post — not how close its content aligns with accepted truths or medical guidelines.

Facebook’s search algorithms aren’t being similarly documented in as much detail.

 

 



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Saturday, 29 August 2020

Original Content podcast: Netflix’s ‘High Score’ is a selective tour through video game history

“High Score” is a new Netflix documentary series that looks back at the early years of the video game industry.

Across six episodes, key developers, artists, executives and even players discuss the initial arcade and home console boom, the emergence of Nintendo, the rise of adventure and role-playing games, the battle between Sega and Nintendo, the success and ensuing controversy over fighting games like Mortal Kombat and the development of 3D gameplay in Starfox and Doom.

We review “High Score” on the latest episode of the Original Content podcast, which inevitably leads us to get a little wistful our own relationship with these classic games.

For older gamers, the series provides some pleasant jolts of nostalgia, and it’s also a useful primer for anyone who isn’t familiar with the industry’s history. It also taking time to highlight some lesser-known stories, and it’s full of fun touches, like retro animation illustrated moments that weren’t captured on film.

It’s worth remembering, though, that “High Score” focuses on just a few key figures and a few key games, which means that a number of important developments are ignored or only touched on briefly.

You can listen to our review in the player below, subscribe using Apple Podcasts or find us in your podcast player of choice. If you like the show, please let us know by leaving a review on Apple. You can also follow us on Twitter or send us feedback directly. (Or suggest shows and movies for us to review!)

If you’d like to skip ahead, here’s how the episode breaks down:
0:00 Intro
0:33 “High Score” review

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Friday, 28 August 2020

Apple terminates Epic Games’ App Store account

Epic Games has been removed from Apple’s App Store.

If you’ve already downloaded Fortnite to your Mac or iOS device, it should still work, but Epic’s termination means the Fortnite developer will no longer be able to submit new apps or updates.

MacStories Managing Editor John Voorhees noted the termination on Twitter, as well as the fact that the App Store is currently featuring Fortnite competitor PUBG.

Apple confirmed the move in a statement:

We are disappointed that we have had to terminate the Epic Games account on the App Store. We have worked with the team at Epic Games for many years on their launches and releases. The court recommended that Epic comply with the App Store guidelines while their case moves forward, guidelines they’ve followed for the past decade until they created this situation. Epic has refused. Instead they repeatedly submit Fortnite updates designed to violate the guidelines of the App Store. This is not fair to all other developers on the App Store and is putting customers in the middle of their fight. We hope that we can work together again in the future, but unfortunately that is not possible today.

 

Apple also said that Epic has been creating support issues by directing frustrated users towards AppleCare.

This is the latest development in the Epic-Apple dispute, which began earlier this month when the developer introduced support for direct payments in Fortnite, attempting to circumvent the 30% cut that Apple takes on App Store payments. This prompted Apple to boot Fortnite from the App Store, with Epic immediately launching a lawsuit and a publicity campaign that accused Apple of abusing its market power.

Earlier this week, a federal district court judge ordered Apple not to block access to Epic’s Unreal Engine for developers, but she said that Fortnite could stay out of the App Store until it complied with the rules.

Today’s removal should not affect the Unreal Engine, which Epic manages through a separate account.

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TikTok’s rivals in India struggle to cash in on its ban

For years, India has served as the largest open battleground for Silicon Valley and Chinese firms searching for their next billion users.

With more than 400 million WhatsApp users, India is already the largest market for the Facebook-owned service. The social juggernaut’s big blue app also reaches more than 300 million users in the country.

Google is estimated to reach just as many users in India, with YouTube closely rivaling WhatsApp for the most popular smartphone app in the country.

Several major giants from China, like Alibaba and Tencent (which a decade ago shut doors for most foreign firms), also count India as their largest overseas market. At its peak, Alibaba’s UC Web gave Google’s Chrome a run for its money. And then there is TikTok, which also identified India as its biggest market outside of China.

Though the aggressive arrival of foreign firms in India helped accelerate the growth of the local ecosystem, their capital and expertise also created a level of competition that made it too challenging for most Indian firms to claim a slice of their home market.

New Delhi’s ban on 59 Chinese apps on June 30 on the basis of cybersecurity concerns has changed a lot of this.

Indian apps that rarely made an appearance in the top 20 have now flooded the charts. But are these skyrocketing download figures translating to sustaining users?

An industry executive leaked the download, monthly active users, weekly active users and daily active users figures from one of the top mobile insight firms. In this Extra Crunch report, we take a look at the changes New Delhi’s ban has enacted on the world’s second largest smartphone market.

TikTok copycats

Scores of startups in India, including news aggregator DailyHunt, on-demand video streamer MX Player and advertising giant InMobi Group, have launched their short-video format apps in recent months.



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Facebook tests linking your FB account to your news subscriptions

Facebook is testing out a new feature that could help news publishers create a better experience for paying subscribers on the social network.

The idea is that when Facebook identifies a subscriber from one of its publisher partners, that subscriber will be invited to link their news account to their Facebook account. Once they’re linked, if they encounter a paywalled article on Facebook, they’ll be able to read it without hitting the paywall or having to log-in again.

Facebook also says that when subscribers link their accounts, it will show them more content from that publisher, and that it’s “developing and [plans] to introduce additional subscriber experiences over time.”

The Atlanta Journal-Constitution, The Athletic and the Winnipeg Free Press have already been testing the feature out. Facebook says subscribers who linked their accounts made an average of 111% more article clicks compared to those who weren’t part of the test group, and that those subscribers increased their rate of following a publisher from 34% to 97%.

“Account linking with Facebook has offered a convenient, easy way for The Athletic’s subscribers to access our in-depth storytelling while they are spending time on their favorite social media platform,” said The Athletic’s vice president of product marketing Charlotte Winthrop in a statement. “This enhances the experience for our subscribers, keeping them engaged with The Athletic and up-to-date on their favorite teams, leagues and players.”

Facebook has had a complicated relationship with news publishers, many of whom have gotten burned by the company’s shifting strategy in the past.

When news organizations rely on outside platforms for distribution, one of the big issues is who owns the subscriber. So Facebook’s approach here may be more acceptable to publishers, since it still requires readers to subscribe to a given publication (rather than subscribing through Facebook itself).

The social network’s current news strategy is focused on Facebook News, a separate tab for journalism in the main Facebook app that has only recently begun to expand internationally. The company also offers support for subscriptions in Instant Articles, and s part of its broader efforts to fund journalism, Facebook also launched a Local News Subscription Accelerator.



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Railsbank is buying Wirecard Card Solutions, the UK arm of the disgraced fintech

Looks like another chapter is opening up for Wirecard, the disgraced fintech out of Germany that collapsed into insolvency earlier this year after facing a huge accounting scandal and subsequently failing to make payments on $1.5 billion in loans coming due.

Railsbank, the UK startup backed by Visa and others that offers a range of financial and banking services by way of a set of APIs, has agreed to purchase Wirecard Card Solutions, the UK business that includes card technology and associated assets, including existing client business and some employees.

Terms of the deal are not being disclosed, but a spokesperson for Wirecard said that the deal is expected to be completed in November and represents a significant part of the bigger Wirecard business.

That business, which was publicly traded in Germany, was valued at as much as $19 billion after funding rounds led by the likes of Softbank, and the story of its downfall had been marked out in lots of detail both as it played out and in the months since.

Wirecard Card Solutions is a huge operation in and of itself, with strong links into the wider fintech landscape in Europe. Its services include customised card products as well as debit, prepaid and credit cards, and it’s one of the largest prepaid issuers in Europe that also provides services to Monzo, FairFX, Revolut, Transferwise, Uaccount, Soldo, and Pockit.

Interestingly, Railsbank on paper seems to be a much smaller business. Co-founded by Nigel Verdon and Clive Mitchell, it has raised around $17 million and carries and equally modest valuation, per PitchBook data. (This could imply that the business is being picked up possibly more for shares than cash?)

Of note, Wirecard Acquiring & Issuing GmbH and part of the Wirecard AG group, the parent company in Germany, will continue to hold some shares in Wirecard Card Solutions, the company said.

“In planning the future of the company, one of our key priorities continues to be that our valued customers get the best possible outcome. We believe that our solvent wind-down proposal, including the proposed sale of assets to Railsbank, will achieve that key priority,” said Tom Jennings, MD, Wirecard Card Solutions, in a statement.

“Our hope is that our programme managers will support our proposal and we can move forward in a positive way for all parties. I would like to thank our customers for their ongoing support as well as Mastercard and Visa for their help in making this transition as seamless as possible.”

“We are delighted to have come to this agreement with Wirecard Card Solutions and thank its team for working positively with us during the process,” said Verdon, Railsbank CEO, in a statement. “At the end of the day, customer and team needs are our priority. The Railsbank team will conscientiously work on ensuring customers, programme managers and team members have a seamless transfer to their new home.”

Railsbank’s initial interest in acquiring the distressed assets was first reported last week. In the interim, the startup had emerged as a key benefactor of Wirecard’s downfall: Wirex, a “crypto-friendly” currency account that offers users payment cards that let them pay in local currencies without fees, earlier this week confirmed that it would be switching from Wirecard to Railsbank for card issuing services.

Railsbank said that it already runs some 50 card programs in the UK, EU, US and Singapore and so has the infrastructure in place to take on Wirecard’s business.

No surprise that Railsbank is highlighting this: the migration timing is a critical part of the deal. The development caps off months of speculation around what would happen to Wirecard, which — in addition to its fintech customers and partners — had enterprise customers that included Olympus, Getty Images, Orange and KLM before it hit the rocks.

But given that there are a number of other strong competitors in the same area of enabling business payments, card issuing and related banking and financial services — they include Adyen, FirstData, WorldPay, Stripe, Railscard and more — the big issue was always going to be how quickly the troubled Wirecard business could be acquired and migrated to a potential buyer, before those customers fled.

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Thursday, 27 August 2020

Daily Crunch: TikTok’s CEO resigns

Turmoil continues at TikTok, Salesforce lays off 1,000 people and Warby Parker is now valued at $3 billion. This is your Daily Crunch for August 27, 2020.

The big story: TikTok’s CEO resigns

Kevin Mayer, the former Disney executive who joined TikTok as CEO just over 100 days ago, announced yesterday that he’s resigning. While Mayer was likely brought on to reassure U.S. legislators about the app’s Chinese owners, it seems he wasn’t expecting this level of conflict, with President Donald Trump signing an executive order that would ban TikTok in the U.S. unless it’s sold to another company.

“We appreciate that the political dynamics of the last few months have significantly changed what the scope of Kevin’s role would be going forward, and fully respect his decision,” a TikTok spokesperson said in a statement. “We thank him for his time at the company and wish him well.”

As for which company might acquire TikTok, Walmart has confirmed that it’s interested in teaming up with Microsoft to acquire the popular video app.

The tech giants

Salesforce confirms it’s laying off around 1,000 people in spite of monster quarter — Salesforce says it’s “reallocating resources to position the company for continued growth.”

Google Assistant app now uses your searches to make personalized recommendations — Those recommendations could include podcasts, restaurants, recipes and more.

Facebook isn’t happy about Apple’s upcoming ad tracking restrictions — The company says Audience Network revenue could decline by more than 50%.

Startups, funding and venture capital

Warby Parker, valued at $3 billion, raises $245 million in funding — The eyewear startup has launched a telehealth service for New York customers, allowing them to extend an existing glasses or contacts prescription.

Instacart faces lawsuit from DC attorney general over ‘deceptive’ service fees — The suit alleges that Instacart misled customers into thinking the 10% service fee was a tip for the delivery person.

Narrative raises $8.5 million as it launches a new data marketplace — The goal is to make buying data as easy as buying something on Amazon.

Advice and analysis from Extra Crunch

Alexa von Tobel: Eliminating risk is the key to building a startup during an economic downturn — Von Tobel says that one of the most important exercises in forming LearnVest was writing out a business plan.

To reach scale, Juni Learning is building a full-stack edtech experience — The startup’s path to $10 million in annual recurring revenue is inspired by Peloton, not Kumon.

What can growth marketers learn from lean product development? — Andrea Fryrear argues that marketers should begin creating minimum viable campaigns.

(Reminder: Extra Crunch is our subscription membership program, which aims to democratize information about startups. You can sign up here.)

Everything else

A faster, easier, cheaper way of going public — The latest episode of Equity discusses direct listings and SPACs.

Here’s how you can get a second shot at Startup Battlefield — Your second chance comes in the form of two Wild Card entries for the upcoming Battlefield at Disrupt.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 3pm Pacific, you can subscribe here.



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Facebook isn’t happy about Apple’s upcoming ad tracking restrictions

Apple’s upcoming operating system iOS 14 (currently in public beta) could have a big impact on publishers who work with Facebook’s  ad network — at least, according to Facebook.

The company published a couple of blog posts yesterday outlining the potential impact of a major privacy change that Apple announced at WWDC — namely, the fact that Apple will explicitly ask users whether they want to opt-in before sharing the IDFA identifier with app developers, who can then use it to target ads.

In response, Facebook said it will not be collecting this data on its own apps, but it suggested that the bigger impact will be on the Facebook Audience Network, which uses Facebook data to target ads on other publishers’ websites and apps.

“Like all ad networks on iOS 14, advertiser ability to accurately target and measure their campaigns on Audience Network will be impacted, and as a result publishers should expect their ability to effectively monetize on Audience Network to decrease,” the company said. “Ultimately, despite our best efforts, Apple’s updates may render Audience Network so ineffective on iOS 14 that it may not make sense to offer it on iOS 14.”

In fact, the company said that in testing, it found that without targeting and personalization, mobile app install campaigns brought in 50% less revenue for publishers, and it warned, “The impact to Audience Network on iOS 14 may be much more.”

To get a sense of how serious this might be, I reached out to a number of companies and investors in the adtech world. Ron Thomas, general manager for analytics at App Annie (which is moving into ad analytics), described this as “an acknowledgement from a top publisher that IDFA is truly gone and attribution in this post IDFA world is changing.”

And Brian Quinn, U.S. president and general manager at mobile ad attribution company AppsFlyer, said Facebook’s announcement is “a clear message to the market.”

“The possibility of losing Facebook Audience Network as a major source of revenue can potentially devastate the smaller publisher and developer communities on a global scale, which in turn would impact users worldwide that value and utilize apps as they navigate through their daily lives,” Quinn told me via email. “The ability to deliver relevant ads to users  – and prove their effectiveness through attribution – is integral for publishers and developers to build sustainable businesses around their apps and deliver quality content that users love.”

He went on to suggest that “it’s possible to give users control over their data and still provide developers transparency through privacy-centric attribution solutions.”

Others have been more skeptical about the way Facebook is framing the news. For example, famed gadget reviewer Walt Mossberg suggested that we’ll be seeing more “griping about this from Facebook and other leaders of the toxic ad tech privacy theft industry,” but he argued that rather than hurting publishers, all the change in iOS does is “give consumers clear choices.”

Similarly, Jason Kint of Digital Content Next (a trade body representing publishers like The New York Times and Condé Nast) scoffed that Facebook is “pretending to be the messenger of what’s good for publishers,” and he suggested that the company is using Audience Network publishers to deflect from its broader data collection practices.

“A majority of Facebook’s data collection happens across other company’s services and feeds the mothership,” Kint tweeted. (At the same time, Kint and his organization have other concerns about Apple’s control over the ecosystem.)

This isn’t the first time in recent weeks that Facebook has criticized Apple. Earlier this month, the company announced support for paid online events but complained that Apple wasn’t waiving its customary 30% fee. In both cases, Facebook’s language has been mild — but in the platitude-filled world of corporate PR, it still feels remarkable for the company to be challenging Apple so openly.

In a statement emailed to reporters, James Currier of venture capital firm NFX suggested that this conflict is a sign that history is repeating itself:

In 2009 at the beginning of the Facebook platform, you could build an app on Facebook, go viral and gain millions of followers. But Facebook slowly shut down all the viral channels and put an ad server in the way, meaning app creators had to pay to get traffic. Facebook extracted what money they could from the app developers. Similarly, at the beginning of the iOS platform, Facebook could be an app on iOS and get millions of users. Now Apple is going to slowly shut off the oxygen in order to take the value for themselves. This is the law of the jungle and the network effect makes it pretty clear who has the power: iOS.

Beyond Facebook, Apple and the publishers in the Audience Network, Eric Franchi of marketing- and media-focused VC MathCapital suggested that the changing landscape around privacy and ad-tracking is creating new opportunities for startups (including his own portfolio companies zeotap and ID5).

“Facebook’s commentary underscores a) how dependent the marketing ecosystem is on a couple of operating systems and platforms and b) the importance of user identification in making digital marketing work,” Franchi wrote. “We think there is opportunity here for new forms of consent-driven identity solutions to step up.”



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Facebook sues developers who violated terms to collect user data, sell fake ‘likes’

Facebook announced today it’s suing multiple developers in the U.S. and, for the first time, in the U.K., for violations of its policies. In the U.K., both Facebook Inc. and Facebook Ireland are suing MobiBurn, parent company OakSmart Technologies and its founder Fatih Haltas, in the High Court of Justice for failing to comply with Facebook’s audit request, after security researchers flagged the company’s technology for collecting data from Facebook users through its malicious software. Separately, Facebook Inc. and Instagram Inc. sued Nikolay Holper in federal court in San Francisco for operating a fake engagement service.

Facebook has been cracking down on malicious developers following the Cambridge Analytica scandal, which saw the personal data of 87 million Facebook users compromised. Since then, Facebook introduced more protections over how app developers could access data, as well as punitive actions. Earlier this year, Facebook also introduced new Platform Terms and Developer Policies that gave it permission to audit third-party apps by requesting either remote or physical access to developers’ systems, if need be, to ensure compliance.

According to Facebook’s announcement, MobiBurn failed to “fully comply” with Facebook’s audit request, where it was attempting to investigate the company’s use of a malicious Software Development Kit (SDK) to harvest user data.

News of MobiBurn’s activities first circulated in security research circles in late 2019. In November, both Facebook and Twitter announced that the personal data of hundreds of users may have been improperly accessed after they used their social accounts to log in to certain third-party apps that had malicious SDKs installed by MobiBurn and another company, One Audience. Facebook said it had issued cease and desist letters to those companies.

In MobiBurn’s case, it also took enforcement action, disabled its apps and requested its participation in an audit, as its policies now allow for. MobiBurn “failed to fully cooperate,” Facebook says.

MobiBurn, in November, had responded that it didn’t collect, share or monetize data from Facebook. The company hasn’t yet responded to a request for comment today.

Facebook’s lawsuit alleges that MobiBurn paid third-party app developers to install its SDK into their apps. Once installed, MobiBurn collected information from the devices and requested data from Facebook, including the person’s name, time zone, email address and gender, explains Facebook, in its announcement of the lawsuit.

The suit is looking for an injunction against MobiBurn; the ability to audit the company’s systems; an account of the data it accessed, payments made to developers, and payments received; damages and other relief.

Facebook vs MobiBurn by TechCrunch on Scribd

Meanwhile, in the U.S. lawsuit, Facebook is taking on developer Nikolay Holper, who operated a fake engagement service. Facebook alleges Holoper used a network of bots and automation software to “distribute fake likes, comments, views and followers on Instagram.” Several different websites were used to sell the fake engagement service to Instagram users, the suit says.

Complaint and Exhibits-conformed by TechCrunch on Scribd

This is not the first time Facebook has cracked down on fake engagement services. Last year, it filed a U.S. lawsuit to shut down a follower-buying service in New Zealand. Instagram in 2019 also shut down the accounts of 17 fake engagement services that promise more followers to Instagram users.

Facebook had previously shut down the engagement service and formally warned the developer he was in violation, and sent a cease and desist letter.

While Facebook’s attempts to crack down on developers violating its terms of service, users have found other ways to inauthentically grow their follower base. Many Instagram users, for example, participate in “pods” where they systematically coordinate liking and commenting on each others’ posts as a way to game Instagram algorithms.

“Today’s actions are the latest in our efforts to protect people who use our services, hold those who abuse our platform accountable, and advance the state of the law around data misuse and privacy,” said Facebook, in a statement.

 



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Facebook removes ‘Kenosha Guard’ militia account after shooter kills two at protest

Facebook has removed a local self-declared militia’s page and a related event following the events that unfolded last night in Kenosha, Wisconsin.

Two people were killed and another was wounded when a man believed to be 17-year-old Kyle Rittenhouse allegedly began firing on a group protesting the police shooting of Jacob Blake, a Black man shot in the back while walking away from officers and approaching his car. Rittenhouse was arrested Wednesday in Antioch, Illinois and charged with first-degree intentional homicide.

A series of videos from the night depict law enforcement officers at the protest having friendly conversations with a group of men carrying guns, even offering them bottled water and expressing appreciation for their presence. Rittenhouse appears to have been among the armed group at the protest who said they were attending to protect property. How the armed counter-demonstrators organized their presence and what groups they are affiliated with has not yet been reported.

Prior to the night’s events, a Facebook account called Kenosha Guard published an event to gather “armed citizens to protect our lives and property.” According to the Milwaukee Journal Sentinel, a post by the now-removed account attempted to rally “patriots willing to take up arms and defend [our] City tonight from the evil thugs.”

Two different Facebook users reported the Kenosha Guard account last night before the shooting took place, but in both cases Facebook determined the event and account were not in violation of its policies, The Verge reported.

In a statement to TechCrunch, Facebook said that it removed the group, the event page and the suspected shooter’s accounts on Facebook and Instagram. The company did not find a connection between Rittenhouse’s own account and the Kenosha Guard page.

“At this time, we have not found evidence on Facebook that suggests the shooter followed the Kenosha Guard Page or that he was invited on the Event Page they organized,” a Facebook spokesperson said.

“However, the Kenosha Guard Page and their Event Page violated our new policy addressing militia organizations and have been removed on that basis.”

Facebook is currently monitoring its platform for content praising the shooting and plans to remove anything that meets its threshold for inciting serious violence.



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Nerdwallet acquires UK’s Know Your Money as it expands outside the US

Nerdwallet, which provides resources for people looking for a new credit card, loan, insurance or other financial product or just financial advice, is making a move today to spearhead a move into international markets. The startup is acquiring Know Your Money, a Norwich-based startup that provides a similar range of comparison and information tools geared at people who live in the UK.

Financial terms of the deal are not being disclosed, Nerdwallet said. Know Your Money will become Nerdwallet’s first operation outside of the US and will spearhead the company’s efforts for further international expansion under international general manager Megan Tedford.

The deal underscores the quiet growth of the San Francisco-based startup, which now has 160 million users. It last raised money in 2015 — $100 million ($69 million in equity, and the rest in a credit note) — at a valuation of about $520 million. It hasn’t updated that number since, but has been profitable and has no plans to raise more funding for the moment. Investors include IVP, RRE Ventures, iGlobe Partners and Silicon Valley Bank.

Nerdwallet has also expanded significantly since that time, and currently makes more than $150 million annually in revenues. For some more context, Nerdwallet competes directly with companies like Credit Karma (which has 100 million users and was acquired by Intuit earlier this year for $7.1 billion), Credit Sesame (which last year estimated that it’s valued at around $1 billion), along with a number of other marketplaces that both provide advice and financial content, as well as cost comparison services to weigh up the relative costs of different offers for various financial products.

Nerdwallet describes Know Your Money as the UK’s largest comparison site serving businesses. It had some 5 million consumers and 1.2 million businesses using its products last year, which include looking for and opening bank accounts, getting loans and arranging mortgages, and getting insurance.

“We’re looking forward to joining forces with NerdWallet and building on the fantastic work our team has done helping consumers learn about, evaluate and compare financial products,” said Jason Tassie, who co-founded Know Your Money with John Ellmore, in a statement. “Working with NerdWallet will help us accelerate our existing growth plans, expanding our content library, tools and guides to offer users more support in financial decision making. Know Your Money and NerdWallet are perfectly aligned in their goal of empowering people to make better, more-informed financial decisions.”

Tedford said that the whole process of finding and negotiating with Know Your Money started ahead of the pandemic but was essentially carried out over Zoom with travel all but completely halted in February of this year — a strange circumstance but one everyone has learned to live with.

That pandemic may not have spurred this deal but has underscored where the opportunity might be for both companies, as consumers are increasingly carrying out more of their financial lives online but also hoping to be more fiscally in control as economies totter and fall into recession.

“The pandemic has created a surge in demand for financial guidance and products in areas like refinance and investing — we’ve seen record visits to our site in these areas this year. Expansion to the UK is an important step towards our vision of a world where every consumer makes financial decisions with confidence,” said Tim Chen, Co-Founder and CEO of NerdWallet, in a statement. “Consumers are looking for a greater level of help, and with Know Your Money, we want to be there providing the guidance to as many people, across as many topics and in as many places as possible. Know Your Money has done a fantastic job helping consumers find and compare financial products and we’re looking forward to accelerating that work through this partnership.”

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Calling Warsaw VCs: Be featured in The Great TechCrunch Survey of European VC

TechCrunch is embarking on a major new project to survey the venture capital investors of Europe.

Our survey of VCs in Warsaw will capture how the city is faring, and what changes are being wrought amongst investors by the coronavirus pandemic.

We’d like to know how the Warsaw startup scene is evolving, how the tech sector is being impacted by COVID-19 and, generally, how your thinking will evolve from here.

Our survey will only be about investors, and only the contributions of VC investors will be included.

The shortlist of questions will require only brief responses, but the more you want to add, the better.

You can fill out the survey here.

Obviously, investors who contribute will be featured in the final surveys, with links to their profiles.

What kinds of things do we want to know? Questions will include which trends are you most excited by? What startup do you wish someone would create? Where are the overlooked opportunities? What are you looking for in your next investment, in general? How is your local ecosystem going? And how has COVID-19 impacted your investment strategy?

Over the next few weeks, we will be “zeroing-in” on Europe’s major cities.

It’s part of a broader series of surveys we’re doing to help founders find the right investors. For example, here is the recent survey of London.

Not in Warsaw? All European VC investors can STILL fill out the survey, as we will be putting a call out to your city next anyway! The survey will cover almost every European country on the continent of Europe (not just EU members, btw), so just look for your country in the menu on the survey and please participate (if you’re a venture capital investor).

Thank you for participating. If you have questions you can email mike@techcrunch.com

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Fairphone’s new flagship, the 3+, costs just €70 as a modular upgrade

Dutch social enterprise, Fairphone, has moved a little closer to the sustainability dream of a circular economy by announcing the launch of a modular upgrade for its flagship smartphone.

The backwards compatible hardware units mean users of last year’s Fairphone 3 only need swap out a few modules to be holding the Fairphone 3+ in their hand instead of buying a whole new device.

Fairphone pulled off a similar feat with an earlier model of its ‘ethical smartphone’ but this time it’s managed to shrink the time it took it to offer ‘plug and play’ upgrade modules for its latest gen device.

“What we’ve been able to do is get that whole idea of plug and play to the consumer within the smartphone business,” says Fairphone co-founder Bas van Abel. “That part is not trivial because you have to imagine that getting everything into that module and being able to put it into the old phone… Not only the hardware has to fit and everything has to connect in the right way in that previous kind of architecture but also the software.

“But we’ve been able to do that, and it took some time but we’ve done it way faster than we were able to do it with the Fairphone 2. So we’re proud of that as well.”

“The most important part is it’s really also a signal towards the industry that it’s possible to do upgrades with your phone and not have to come out with a totally new phone every year,” he adds.

Finding clever ways to extend device longevity is a core plank of Fairphone’s mission. The biggest resource sinkhole associated with smartphone consumption is the annual or biennial upgrade cycle which encourages consumers to swap perfectly functional phones for a shiny new model. Fairphone 3 owners can get its latest kit with a cleaner conscience.

Fairphone is selling the Fairphone 3+ camera and audio modules separately for current Fairphone 3 users — at an initial cost of €70 until the end of September (rising to ~€95 from October).

It is also selling a Fairphone 3+ handset for an RRP of €469, aimed at new to the brand users — opening up pre-sales from today on its website and via partner retailers, with a release date of September 14 across Europe.

Specs wise, the 4G Fairphone 3+ has a 5.7in Full-HD display with an 18:9 aspect ratio and is powered by a Qualcomm Snapdragon 632 chipset. Out of the box it runs Android 10. On board there’s 4GB of RAM and 64GB of ROM, expandable via microSD. The removable battery is 3,000mAh. There’s also Bluetooth 5.0, NFC and a fingerprint scanner.  

van Abel confirms the business will continue to sell last year’s flagship — but at a reduced price of around €400.

The 3+ modules are only backwards compatible one generation of Fairphone which means anyone still using a Fairphone 2 can’t get this plug and play upgrade. The blocker there is the core module, per van Abel, who says not being able to swap the SOC out for an upgraded chipset remains the biggest challenge for modular upgrades that are able to span more than one smartphone generation.

“Our vision is definitely there that you can also eventually replace the core module… where the modem and the processor is,” he says, hazarding that it might be possible “within a couple of years”.

However the wider issue is the component industry still moves so fast it remains way out of step with Fairphone’s goal of longevity. The social enterprise pledges to provide up to five years of support for each device it sells, meaning it needs relevant spare parts to still be available in order that it can offer replacements or else stockpile them itself — a capital intensive process. And one that’s at sharp odds with the blistering upgrade trajectory of processor manufacturers.

From a sustainability and resource perspective, the best option is also for a smartphone user to keep using the same chipset for as long as possible. The maturity of the smartphone market and commoditization of the tech — leading to the more iterative device refreshes we generally see now — also tacitly supports that.

van Abel can point to consumers holding onto a handset for an average of about double the time they did when Fairphone got started. It’s a drift that’s providing uplift to environmentally sensitive brand focused on innovating to produce smartphones with a longer lifespan.

“We’ve done a lifecycle assessment on the Fairphone 3 and what comes out of that we’ve also tested what parts of the phone have what kind of footprint and you also see that almost 80% of the CO2 footprint of the phone is within the making and the production of the SOC,” he says. “So that means that if you really want to look at it from a sustainability perspective it really makes sense to keep that part of the phone just as long as possible. Because most of the harm on nature is on that part. So even replacing that part — being able to swap that part — it’s great but it’s kind of a shame that we throw away a lot of stuff and modules and components in the phone.”

“Recycling in the phone business at the moment is plain stupid,” he adds. “How it’s done is you collect the phones and they put them in an oven — they burn them. And then they get the minerals out… You can still reuse the minerals but there’s nothing smart about that. Nothing really has been reused so all the capacitors, the glass of the screen… So it does make sense at a certain point to being also able to swap the processor like you were able to do with the computers in the old days.”

When we reviewed the Fairphone 3 last year we were impressed by how normal the Android device felt — belying its modular, deconstructable interior and all the years of effort Fairphone has ploughed into scrutinising and reworking supply chains to be able to stand up its bold claim of a phone that “dares to be fair”.

Now, with the launch of the Fairphone 3+ modules, last year’s handset is getting a boost to its camera hardware — with a 48MP main lens and a 16MP front-facing lens offered as replacements to last year’s 12MP and 8MP units via the new modules (the main and front modules can be purchased separately or as an upgrade bundle).

On the surface that looks like a huge step up in hardware but it’s down to the camera module using the Samsung GM1 sensor — which uses tiny pixels of 0.8-micro to deliver light sensitivity equal to 1.6-micro pixels.

So it’s actually a software technique to eke more out of the hardware, with a trade off in that it entails some compression of picture quality. A Fairphone spokeswoman confirmed the main lens’ “effective output” is still 12MP. “This is common practice in the industry with phones such as the Samsung S5KGM1, Samsung Galaxy A90 5G, Nokia 7.2 and the Sony IMX363,” she added.

As we noted in our review of the Fairphone 3 last September, the 2019 flagship took a fairly standard snap — with photo quality closer to acceptable, than stand out. The performance gap vs the premium end of the smartphone market was noticeable, even as Fairphone had substantially bested performance vs its earlier handsets.

The company looks keen to further shrink the photo quality gap. Now it touts “significantly” improved photo and video quality via the 3+ upgrade — which it says supports “sharper selfies and clearer video calls”.

It’s also done work to optimize the software, noting support for enhanced object tracking, faster autofocus and image stabilization “for more reliable shots”. While the new audio module serves “louder, crisper sound”, per its press release.

A focus on boosting photo and video performance makes sense given how central the camera has become for smartphone users — feeding into the rise of trendy social video sharing apps like TikTok.

Successfully convincing consumers to hold onto their existing handset for longer means paying attention to such app trends to make sure hardware and software are keeping up with how people are using their phones.

For buyers of the Fairphone 3+ handset there’s another improvement: It boasts 40% recycled plastics — up from just 9% in last year’s model. Fairphone says the volume of recycled plastics is now equivalent to a 33cl plastic drinking bottle — so that’s one piece of plastic waste prevented from ending up in the sea (for now).

While some might wonder if there’s a subtle contradiction in a sustainable smartphone brand launching a new model only a year after unboxing last year’s flagship, van Abel says expanding the portfolio in important — as part of the overall mission to grow demand for ethical smartphones.

That demand is in turn needed to build momentum for the kind of industry-wide shift required for a wholesale upgrade to a circular economy. And the potential of offering devices as a services.

“We want to sell as many phones as possible — because our mission is to show that there is a demand for ethical phones,” he tells TechCrunch. “So the more phones we sell the more we can show that the demand is really there. But that also makes a problem in terms of longevity so we have another KPI where we say we want people to use our phone as long as possible — so we measure how long people actually use our phones and that’s improving every year as well. So a sales person at Fairphone they get a very hard kind of assignment because they have to sell as many phones as possible but they can’t approach people that already have them.”

“We’re challenging ourselves to disconnect the business model from these resources as much as possible but because we take that challenge in the core of our business I think we’re also ahead of where the industry needs to move towards,” he adds.

“Nobody can neglect the fact that we’re running out of resources and it’s getting harder and harder to get these resources. Look at cobalt, for example. Lithium ion batteries. There’s a run on cobalt. It’s gone like 10x, 20x the price it used to be — because we have this energy transition that we need all kinds of batteries for. So even sustainability needs these resources that you can’t get purely from recycling. So we know that this has to change. Even for geopolitical reasons I think that what we’re doing forces us to be ahead of the game.”

Demand for Fairphones has been building steadily over the past decade and the social enterprise is now “almost” at profitability, per van Abel. “We’ve sold over 200k phones — of which 60k were Fairphone 1s. We’ve sold over 100k Fairphone 2s. And last year we sold almost 50k Fairphone 3s and this year we’re aiming for over 100k Fairphone 3+,” he says.

“We’ve never had a portfolio. Now we actually have a portfolio of two phones, Fairphone 3 and 3+, because we’re going to sell the 3 as well at a lower price with the older modules — the previous modules — and the 3+ with the new modules. So that we also have a price point for people that don’t need the newest camera improvements.”

Fairphone remains very much a European project — one that’s perfectly positioned to benefit from a pan-EU push towards sustainability and a circular economy in the coming years. (A ‘right to repair’ Commission proposal for mobiles certainly looks helpful.)

For now, the biggest market for Fairphones is still Germany, per van Abel. While he says its focus for sales of the new portfolio is to push for more growth in Germany, with France, Holland and the UK its other main markets of continued focus. “We’re aiming more also at Scandinavia,” he adds.

“The danger of a commoditizing industry is where you get a lot of easy, cheap access to all these technologies and you see it moving towards two sides: The high end and the really low end stuff. But I hope that customers will also value the companies themselves, and the brands and what they stand for. Whereas [iPhone maker] Apple stands for design; they have a premium to it — you buy something more than just the phone. And I think Fairphone has that as well.

“We have a compelling story. Especially you see the group of conscious consuming growing within every report I read. You see it growing steadily each year. So people do take more notice of what they actually buy.”

Funding wise, the social enterprise is comfortably positioned with the debt, equity and growth financing it raised a few years back from impact investors. Though van Abel moots the possibility of taking in more funding to put towards marketing and help it keep scaling.

“But at the moment we’re good,” he adds. “The impact investors are very patient. It goes with the mission of the company. I think people really are part of Fairphone — participate in this company because they believe not only in the cash return but also in the impact.”

He also notes that Fairphone is also doing separate financing for some related initiatives in the supply chain which are required to underpin its claim of fair and ethical electronics.

“A good example of that is the fair cobalt alliance that we’ve just set up,” he says. “We’re really proud of that. We have set up a great consortium with mining companies, with refineries, with big companies like Signify, that are part of that supply chain of cobalt. It’s partly funded, as well, by the Dutch government. So we have more of a broker position — and that is the nice thing about being a social enterprise. You sometimes can be in between the non-profit and the for-profit sector. You can bridge easily those two worlds.”

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Wednesday, 26 August 2020

Instagram Guides may soon allow creators to recommended places, products and more

Instagram is working to expand its recently launched “Guides” feature which initially debuted with a specific focus on wellness content. The feature, which launched in May, has allowed select organizations and experts to share resources related to managing your mental health — including things like handling anxiety or grief amid the COVID-19 pandemic, for example. A handful of creators first gained access to the feature, and have since posted their wellness tips on their Instagram profiles in a separate tab, called “Guides.” Now, Instagram is developing tools that will allow creators to build out Guides for other types of tips and recommendations, too — like recommended places or even recommended products.

The larger goal with Guides is to give Instagram users a way to post longer-form content that’s not just a photo or video. Currently, Guides can include photos, galleries and videos sourced from either the creator’s own profile, which is more common, or from other creators. In addition, the Guides include commentary or tips alongside the media.

Instagram Guides

Instagram Guides today (Image Credits: Instagram)

The feature would allow creators to use Instagram as their platform for sharing tips and advice, instead of having that traffic redirected outside of Instagram — like to a blog or other website.

At launch, Instagram head Adam Mosseri said the Guides feature was originally designed with the travel use case in mind, but the company pivoted Guides to focus on wellness because of the COVID-19 pandemic.

Now it appears Instagram will be returning to its original idea of letting creators build Guides for places — and for other things, too.

The changes to Guides were first uncovered by Twitter user and self-described leaker, Alessandro Paluzzi. He tells TechCrunch he found the new features by reverse engineering the Instagram app. But these changes haven’t yet launched to the wider Instagram user base.

Instagram tests new feature

Image Credits: Alessandro Paluzzi, via Twitter

The tests show the company experimenting with a new compose screen, as well. Here, users are presented with all the different ways you can publish to Instagram’s social network. This includes the option to create a new Feed Post, post a Story or Story Highlight, post to IGTV, post to Reels or create a new Guide.

If you choose “Guide” from the list, you’re then presented with a menu that asks you to choose a Guide type. This can be a Places Guide, for recommending favorite places; a Products Guide, for recommending favorite products; or a Posts Guide, which is a more general-purpose format for recommending a series of your favorite Instagram posts.

This feature would allow Guides to easily fit into Instagram influencers’ workflows, as they often make recommendations to followers about where to go, what to purchase and more. Creators could even increase their affiliate network revenue or direct more users to their sponsored posts through the use of Guides, if they chose.

Instagram tests new feature

Image Credits: Alessandro Paluzzi, via Twitter

Instagram confirmed the new features are part of a series of improvements to Guides it’s working on.

“This is part of an early test as we work to improve guides. We’ll have more to share soon,” a spokesperson said. The company declined to say if or when the changes would roll out more broadly, adding it’s still in the early stages and the product could change based on user feedback. Instagram also declined to speak to its long-term plans for the Guides feature.

The changes come shortly after Pinterest began edging its way into Instagram territory. The social pinboarding site recently began testing its own new feature aimed at aggregating content for longer-form storytelling. With Story Pins, Pinterest creators could build out “guides” of their own for topics like recipes, crafts, DIY projects or more. In addition, more users are turning to Facebook rival TikTok for tips, inspiration and other creator content.



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Twitter experiments with adding a ‘Quotes’ count to tweets

Twitter wants to make it easier to see the conversations taking place around a tweet. This May, the company rolled out a change to its user interface that allowed users who clicked on the “Retweets” metric beneath a tweet to view both those Retweets with comments and those without all on one screen. But a new feature may soon make those retweets where discussions are happening even more visible to the end user. Twitter confirmed it’s experimenting with a new “Quotes” count on tweets. This engagement metric would sit alongside the tweet’s existing retweets and likes counts, which today appear beneath the tweet itself.

The feature has already shown up for some subset of Twitter users in recent days, where it has received mixed reviews. Some applauded the addition for helping to separate quotes from standard retweets, while others claimed the placement of the new metric was confusing because they’re used to seeing the Like count on the far right.

The social media news site Social Media Today first reported on the addition, citing social media consultant Matt Navarra’s tweet about the feature as a source.

Twitter confirmed to TechCrunch that what users are seeing now is still considered a test. In addition, the company isn’t yet set on using the word “Quotes” for the new feature, either. It’s also trying out language like “Quote Tweets,” they said.

“A few months ago, we made Retweets with Comments more visible when you tap to see Retweets on a Tweet so everyone could see the entire conversation,” a Twitter spokesperson told TechCrunch. “This is available to everyone. Now, we’re testing making Retweets with Comments accessible directly on the Tweet and new language — Quotes, Quote Tweets — to see if this makes them easier to access and more understandable,” they added.

Breaking out “Quotes” into its own section would make sense, given that referencing the Retweet count as “Retweets and comments” is a bit wordy.

In addition, the feature plays hand-in-hand with another recent change to the Twitter user interface. As of this month, Twitter now lets everyone limit direct replies to tweets, if desired. That means some tweets on the platform won’t be open for public conversations in the traditional sense, where people can respond directly to the poster.

Instead, Twitter users can now choose to limit replies to just the people they follow or only those mentioned in a tweet. However, these tweets with limited replies can still be engaged with in other ways — including by retweeting them or by retweeting the tweet with a comment. That will take the resulting conversation to a different part of Twitter’s network, where it can then be discussed among other users. The only way to truly limit the audience for a tweet is to run a private Twitter account, which few choose to do.

Twitter’s confirmed tests with “Quotes” indicate the feature is moving forward with development.

Before the feature entered public testing, it had been discovered by reverse engineer Jane Manchun Wong, who often finds new features within an app’s code before they go live.

Twitter is always experimenting with interface changes in the hope of enabling better conversations. But fundamentally, its concept of a “online town square” may be at fault for the chaos and unhealthy engagement that can take place on its platform. Its users’ worldviews are too divergent and internet culture itself is too intertwined with trolling to make any social media platform a place for thoughtful discourse.



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